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Тег: Управление опытом

КонференцииDesign Thinking 2018

Опубликовано 02 января, 2018

cover image DRIVING SUSTAINABLE GROWTH AND COMPETITIVE ADVANTAGE THROUGH HUMAN-CENTERED DESIGN.

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КонференцииGartner Customer Experience Summit

Опубликовано 01 января, 2018

cover image Customer Experience is the New Competitive Battlefield turning Customer Experience Vision into Reality.

Gartner Customer Experience Summit is the most important annual gathering of business and IT professionals focusing on customer initiatives.

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КонференцииGartner Customer Experience & Technologies Summit

Опубликовано 01 января, 2018

cover image Shaping the Future of Customer Experience

Customer experience is at the very top of everyone’s priority list – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage. Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.

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КонференцииGartner Customer Experience & Technologies Summit

Опубликовано 01 января, 2018

cover image Turning Customer Experience Vision into Reality

Customer Experience is at the top of every business’ priority list. It concerns the CEO to the CMO and even to the CIO. The emergence of new channels, customers change in expectations, behaviours and new customer data there are endless opportunities to gain competitive advantage and to make a world class CX strategy.

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КонференцииAI for Customer Experience

Опубликовано 01 января, 2018

cover image Improving the Customer Experience by Anticipating Customer Needs and Optimising Work to Provide Faster and More Effective Outcomes Through Intelligent Enterprise.

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Конференции2018 ICX Summit

Опубликовано 01 января, 2018

cover image Interactive Customer Experience Summit

Digital Signage

Digital screens can deliver real-time content and info, grab attention and create buzz with multiple methods of interactivity, such as touch, gesture and RFID.

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Конференции6th Annual Customer Experience Strategies Summit 2017

Опубликовано 01 января, 2017

cover image Maximize Customer Satisfaction, Drive Your Profits and Create Extraordinary Customer Experiences. The 6th Annual Customer Experience Strategies Summit is Canada’s largest customer experience summit. With 20+ award-winning speakers, this interactive forum is designed for CX executives looking to create transformational experiences that increase profitability across the entire customer journey.

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КонференцииEITK – Customer Response Summit 2017

Опубликовано 01 января, 2017

cover image The Customer Response Summit is built to help service leaders navigate these waters. The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction.

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КонференцииThe Customer Experience Conference 2017

Опубликовано 01 января, 2017

cover image A one-day, industry-led conference and networking event, The Customer Experience Conference features 22 heads and directors of customer experience and insight as presenters. Learn how to create excellent customer experiences on every customer journey and touchpoint, harness insights, meet increasing customer expectations, and more.

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КонференцииCustomer Experience Exchange for Financial Services 2017

Опубликовано 01 января, 2017

cover image The Customer Management Exchange Network presents the Customer Experience Exchange for Financial Services 2017, which connects the most senior executives in the financial services industry with the most recommended solution providers in the customer experience space. New for 2017 is a Big 4 panel, disruptor and challenger banks show-and-tell sessions, a glimpse into the world of AI in FS, and regulatory sessions. Please note, this customer experience conference is by invitation only for C-level executives, the industry’s leading solution providers, and inspiring speakers and thought leaders, so request your invitation soon.

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